A Message To Our Valued Customers

Posted 05-12-21

To Our Valued Customers:

At Coolray Companies (Coolray, Mr. Plumber and BriteBox Electrical), we take our commitment to customers seriously.  As a valued customer, we appreciate the trust you place in us and our people as we provide essential services in your home.

We are closely monitoring the evolving COVID-19 environment and to that end, I wanted to personally update you on the steps we are taking to ensure the health and safety of our customers and team members.  

Over the past year, Coolray Companies have provided staff with comprehensive Personal Protective Equipment (PPE) including hand sanitizer, masks, shoe covers and gloves. We follow a comprehensive safety checklist while visiting customers’ homes and are requiring employees to stay home and seek medical attention if they are experiencing symptoms related to COVID-19 or have been exposed to COVID-19. 

We’re still operating in a pandemic, and many of the changes we’ve made over the past year, such as strengthening our cleanliness and safety protocols, will be permanent.

Our technicians maintain a heightened awareness of their surroundings and adhere to sanitization basics during each service call.  Their focus is to be there when promised, provide excellent customer service and do so safely with everyone’s well-being in mind.

As vaccines become more accessible, we are encouraging our team members to get vaccinated.  Stopping a pandemic requires using all the tools we have available—wearing masks, staying at least 6 feet from people who don’t live with you, avoiding crowds and poorly ventilated spaces, washing your hands frequently, and getting vaccinated.  At Coolray Companies, we believe we all play a significant part in the effort to stop COVID-19.

We understand that the services we provide are essential to everyday life and your comfort at home. If you need us, please do not hesitate to call us at 770-421-8400 to schedule service. Our office staff and technicians are here to help you as needed with any of your heating, cooling, plumbing or electrical needs.

Thank you for trusting Coolray Companies to serve you.

Sincerely,

Andy Piercefield
President